Refund policy

At Chirp UK, we want you to shop with confidence. We offer a 30-day money-back guarantee so that you can try our products at home and decide whether they are right for you.

If you are not satisfied with your purchase, you can request a return within 30 days of receiving your order, subject to the conditions below. This policy does not affect your statutory consumer rights.

UK & EU Returns

You have 30 days from receiving your order to notify us that you wish to return your purchase.

To start a return, please email customerservice@secondchance.co.uk with your order number and return request.

Returns destination: Please contact us before sending your return so we can provide the correct return instructions.

Once you have notified us of your return, you must send the goods back within 14 days.

30-Day Money-Back Guarantee & Product Trials

We understand that you may need to try a product at home to decide whether it is suitable for you.

You may carefully unpack, inspect and try your product during the 30-day return period.

Normal inspection and reasonable testing will not result in deductions from your refund.

Products should be returned with all supplied accessories and components.

If a product has been handled or used beyond what is reasonably necessary to establish its nature, characteristics and functioning, and this reduces its value, we may make a reasonable deduction from your refund.

Any deduction will reflect the actual reduction in value and will be explained to you.

This does not affect your rights if a product is faulty, damaged or not as described.

Return Postage Costs

Change-of-mind returns

If you decide to return an item because you no longer want it, you are responsible for the cost of return postage.

We recommend using a tracked delivery service and keeping proof of postage until your refund has been completed.

Faulty, damaged or incorrect items

If your product arrives faulty, damaged, incorrect or not as described, we will cover reasonable return postage costs.

Refund Processing Times

Once your return has been received and processed, we will issue your refund to your original payment method.

Refunds can take 1–5 working days to appear in your account after being issued, depending on your bank or payment provider.

We will process refunds in accordance with applicable consumer law. Where permitted by law, we may wait until we have received the returned goods or you have provided proof of return before issuing your refund.

If you have not received your refund after 5 working days from confirmation that it has been issued, please contact us at customerservice@secondchance.co.uk and we will be happy to assist.